Privacy policy
Controller
Les Trois Phéniciens, Rue des Grottes 13, 1201 Genève, contact@lestroispheniciens.ch.
Data we process
Forms (orders, catering, private events): what you type (name, phone, e-mail, company, address, date, request details, promo code) is stored in our request management tool, hosted with the site, to handle your request. It is kept while you fill in the form, even if you do not send it, so that our team can get back to you.
Follow-ups: if you ticked the box for it, we may text you about an unfinished request. Group menus, a review request after an order and, if you accepted our offers, messages (birthday, company offers) may be sent to you. Every offer e-mail has an unsubscribe link.
Origin: we record the landing page, the referring site and campaign parameters (utm) to measure our campaigns. The site itself also counts the clicks on Book, WhatsApp, Order and Quote, and the tables booked, with no cookie and no personal data (the action, the page and the source of the visit).
Retention: unsent requests are kept for 12 months at most, the others for the length of the business relationship and legal obligations.
Order tracking: after an online order, you get a text message (and an e-mail if you gave one) at each step, with a personal link to the tracking page.
Local storage: your cart, your favourites, your last orders, your details if you tick “Remember my details” and your choice about this banner are kept in your browser (localStorage), on your device only. You can clear them at any time (button in the basket or browser settings).
Answer assistant: questions asked to the assistant are handled in your browser and are not stored. If you switch to WhatsApp, your question is simply pre-filled in the message.
Catering quotes: your quote is worked out from your choices and sent to the e-mail address you give; without an answer after a few days, we follow up once.
Game: scores are stored without personal data. If you beat the record, the first name, phone and e-mail you leave are used to send your code and hand over your prize; we only send you our offers if you tick the box.
Technical logs: our hosting provider may record connection data (IP address, date, page viewed) for security purposes.
Third-party services
WhatsApp (Meta Platforms) when you message us on WhatsApp and to alert our team of a new request; Brevo (Sendinblue, France) to send e-mails and text messages; Google Maps when you open directions, and the Google map of the house pages (shown only if you accept the cookies or click “Show the Google map”); Instagram, TikTok and Facebook when you follow our links. These services apply their own privacy policies.
Google reviews: the rating and reviews of our restaurants are read by our server from Google (Places API); your browser only loads the authors’ profile pictures from Google’s servers.
Online payment: card and Twint payments are processed by Stripe Payments Europe (Ireland) on its own secure page; we never see or keep your card details, only the payment confirmation and its reference.
Instagram: the latest posts of our account are shown on the home page; the images are loaded from Instagram’s servers (Meta Platforms), which then receive your IP address.
Delivery address: the letters typed in the address field are sent to the Swiss federal address search service (geo.admin.ch, swisstopo) to suggest existing addresses.
Table booking: the booking module is Zenchef’s (France). It shows on each restaurant’s page and opens when you click “Book”. What you enter there (name, phone, e-mail, party size, date, notes) goes straight to Zenchef, which manages our bookings and sends you the confirmation. Zenchef applies its own privacy policy.
This policy will be updated when delivery (Chaskis) goes live.
Cookies
On your first visit, a banner asks you to accept or refuse. Refusing is as easy as accepting, and the “Cookies” link at the bottom of every page lets you change your mind.
If you accept: Google Analytics (Google), the Meta pixel (Facebook, Instagram) and the TikTok pixel measure where our visitors come from and how our ads perform, and the Google map shows on the house pages. When you send a request or an order, the event is also passed to Meta from our server (Conversions API), with your e-mail and phone hashed (SHA-256). A table booked is reported to them too, without your details, and Zenchef passes the booking steps to Google Analytics. These services may process data outside Switzerland.
If you refuse: none of these tools is loaded. Only the storage the site needs (cart, language, your choice) is used.
Your rights
Under the Swiss Federal Act on Data Protection (FADP) and, where applicable, the GDPR, you can request access to, correction or deletion of your data by writing to contact@lestroispheniciens.ch.
